The Golden Rule
With all of the preparations of evidence, witnesses and trial exhibits, some trial teams still forget what I consider to be the golden rule of the jury trials. It is such a simple rule that is all too often ignored. What is it? It is to never forget the following:
At trial, you are a reflection of your client.
No exception.
When You Follow the Golden Rule
In a large contract dispute between two companies, it was critical for jurors to believe that our client was an extremely well-run organization. It had to be recognized as organized, concise and knowledgeable about its business. It had to be seen as a company that followed all the rules of fair business dealings. The other side tried hard to present our client as sloppy and disorganized, making up its own rules in its dealings. We had some documents that were not favorable. We had some witnesses who were not very likable.
What we also had was a trial team that became the message of the rule-following and well-run organization through its own behavior. The team made a special effort to show absolute respect for the authority of the courtroom, following the rules the judge set forth. The team made a special effort to be organized. It was prepared. It demonstrated that it was knowledgeable about the case through its presentations. In other words, the team behaved itself as it wanted jurors to perceive its client. And, according to juror feedback after the trial, it worked.
When You Don’t Follow the Golden Rule
In an intellectual property dispute between two companies, the smaller company of the two accused the larger company of being a corporate “bully,” unjustly taking the small company’s ideas simply because it had the power and money to do so. The defendant larger company had counsel that was aggressive and was not afraid to show that aggression in the courtroom. During cross-examination of the small company’s witnesses, the defense trial team was on the attack. It had valid information with which to impeach the witnesses and the team attacked those issues using loud voices and intimidating tactics. Tactics similar to that of a … bully.
As a reflection of its client, this trial team behaved in a manner congruent with the plaintiff’s core theme of “bully.” As a result, despite having solid evidence on its side, jurors believed that the defendant must be a bully because that is what they saw in the courtroom.
The Whole Picture
While it is critical to focus on witnesses and be prepared with the content of your case, it is also important to take a big picture look at the image you want jurors to have of your client. What adjectives do you want jurors to use to describe your client and, more importantly, what adjectives do you not want associated with your client? Then, take a step back and ask yourself which of those good and bad adjectives could be used to describe you as you present yourself in the courtroom?
For example, for counsel who represent individual plaintiffs, you may want jurors to see your client as an “everyday person” and not as someone who is “looking for a payout.” If you present yourself in the courtroom in an expensive suit with a big, shiny, designer watch, you could be doing an injustice to your client. Specifically, as the main voice of your client’s case, presenting yourself with expensive attire and accessories could signal to jurors, “this is not an everyday person who I can relate to, but a person who is looking for a payout.” Presenting yourself as professional without glitz can help jurors relate to you, and your client, much more effectively.
In essence, you don’t just want to present your case, but to be your case. Remember that when it comes to telling a story in the courtroom, peripheral cues can be just as important as the content of the message. You are a critical messenger and a reflection of your client. Always.
Melissa M. Gomez, Ph.D. is a jury consultant and owner of MMG Jury Consulting, LLC. She holds a Ph.D. in psychology from the University of Pennsylvania. Her experience includes work on more than 100 jury trials in Philadelphia and across the country, with a focus on the psychology of juror learning, behavior and decision-making. She has more than a decade of expertise in research design and methodology, as well as in behavioral and communication skills training.
This posting is for general informational purposes only and should not be construed or interpreted as advice specific to any matter. Each case is different and no strategy applies uniformly to all.
If you have any questions regarding jury psychology that you would like to see addressed in this blog, please contact Dr. Gomez at melissa@mmgjury.com or call 215-292-7956.
Melissa M. Gomez, Ph.D.
MMG Jury Consulting, LLC
www.mmgjury.com



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